Help Center

Find answers to common questions or get in touch with our support team.

How Can We Help You?

📧

Email Support

Get help from our support team via email. We typically respond within 24 hours.

Email Us
💬

Live Chat

Chat with our support team in real-time during business hours.

Start Chat
📚

Knowledge Base

Browse our extensive knowledge base for answers to common questions.

Browse Articles
🎥

Video Tutorials

Watch step-by-step video tutorials on how to use Etch1.

Watch Videos

Frequently Asked Questions

Getting Started

How do I install Etch1 on my website?

Installation depends on your platform. For WordPress, install our plugin from the WordPress plugin directory. For Squarespace, add our integration script to a code block. For custom websites, add our JavaScript snippet to your site's header.

Is Etch1 compatible with my website?

Etch1 is compatible with WordPress, Squarespace, and most custom-built websites. If you're unsure about compatibility, please contact our support team for assistance.

Do I need coding knowledge to use Etch1?

No, Etch1 is designed for non-technical users. If you can use a word processor, you can use our visual editor to make changes to your website.

Account & Billing

How do I change my subscription plan?

You can change your subscription plan at any time from your account dashboard. Go to Settings > Subscription and select the plan you want to switch to.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee if you're not satisfied with our service. Contact our support team to request a refund.

Using the Editor

How do I edit text on my website?

Simply click on any text element in the visual editor to start editing. You can change the text, formatting, and style directly in the editor.

Can I add new pages to my website?

Yes, you can add new pages to your website using Etch1. Go to the Pages section in the editor and click 'Add New Page'.

How do I publish my changes?

After making your changes, click the 'Publish' button in the top-right corner of the editor. You can also schedule changes to be published at a later time.

Still Need Help?

If you couldn't find the answer to your question, please fill out the form below and our support team will get back to you as soon as possible.